We have warehouses in California, USA and Sydney, Australia. The delivery location of the order shall be subject to the customer's delivery address. We will prioritize shipping from the warehouse closest to the customer.

All orders ship within 1-3 business days from the date of purchase. Shipping time 3-8 working days. Your order will be prioritized in our queue based on your order date. If you are unsure of your order date, you can refer to your order confirmation email. You will also receive email confirmation when your device ships.

You can buy with confidence knowing you have 90 days to try our products at home. Within 90 days, if you request a return, we will handle the return for free. If you return the product to our warehouse in good condition, we will issue a full refund within 1-2 working days after receiving the product.

Our products are backed by 12-month warranty and brand service. If you need any help from us or have any questions about your order, please feel free to contact us and we will give you a satisfactory solution within 12 hours.

The product can support up to 96 lb, which should accommodate most cats. If you're unsure, measure your cat’s length and compare it to the size of our product. Or, consider combining several modules to create a larger play space.

It comes with necessary accessories and tools, including screws, drill bits, and a level tool. However, other tools like an electric drill, stud finder, or pencil are not included; please prepare them yourself.